FAQ
1. What products does Charmé Studio offer?
Charmé Studio offers all-in-one DIY beading kits to make bracelets, rings, or matching sets. Each kit includes premium materials and easy-to-follow guides—perfect for beginners, gifting, or mindful creativity.
2. Can I make more than one piece with a single kit?
Most of our kits are designed to make one bracelet and one ring — or two bracelets, depending on the design and your wrist size. We always include generous amounts of materials.
3. What payment methods are accepted?
We accept major credit cards, including American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, Union Pay, and Visa.
4. How can I track my order?
Once your order is on its way, you’ll receive a shipping confirmation email that includes your tracking number. Tracking usually becomes active within 24 hours.
5. What is the shipping policy?
We currently sell products in the United States. We do not offer worldwide shipping. For more information, please visit our Shipping policy.
6. What is the return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be unused and in original packaging. Contact our support team to initiate a return or exchange. Return and Refund policy.
7. How can I contact customer support?
You can reach us via email at info@beadwithcharme.com or call +1 408 218 2189. Our support hours are on day – Friday: 09:00 AM – 06:00 PM.
8. Is my personal information secure?
Yes, we take your privacy seriously. Our website uses SSL encryption to protect your personal data during transmission. We may share your information with trusted third-party service providers as necessary to fulfil your orders, provide services, or improve your experience, always in line with our Privacy Policy. To learn more about how your data is used and protected, please refer to our Privacy policy.